FAQ

Short answers on units, boxes, samples, themes and what the app does and does not do.

Does it change my theme?

No. The four blocks are theme app blocks you add in the theme editor; nothing is written to your theme files, and removing a block or the app leaves the theme as it was.

Any theme built on Shopify's current theme architecture (Online Store 2.0 and later), which is every theme in the Shopify Theme Store and most custom themes from the last few years. The blocks inherit the theme's font; colours and labels are settings.

Can shoppers switch between square feet and square metres?

No. Units are set once for the whole store in the app's settings.

Why does the buy box not show on a product?

It needs a coverage per box (tile) or a coverage per gallon and at least one variant with a known size (paint). Open Catalog health and the product is listed with what is missing.

The coverage I enter differs from length x width x pieces. Which wins?

The coverage you enter. The dimensions only suggest a figure when the field is empty, and catalog health warns when the two differ by more than 20 percent so you can check for a typo.

Can the sample be a variant instead of a separate product?

Yes. A variant whose title contains "Sample" is the sample for the buy box, and sample tracking has a variants mode for that setup.

Does the app email shoppers who ordered a sample?

No. It writes the tags sample-ordered, sample-lapsed and sample-converted on the customer and, if you connect it, sends the journey events to Klaviyo. The follow-up is built in your email or SMS tool.

Do guest checkouts count?

For tracking and Klaviyo, yes (matched by email). For the customer tags, no, since there is no customer record to tag.

How much does it cost?

The app is free.

I am stuck. Can you set it up?

Yes. Give us collaborator access and we will set it up for you.