Privacy and data

The full policy is the privacy policy. This page is the short version for store owners and their developers.

Stored on your products

Coverage per box, pieces per box, the tile dimensions, coverage per gallon, the sample link and the container sizes are Shopify metafields under the app's namespace. They live in your store, pinned in the product editor, readable by your theme and other apps, and they stay there if you uninstall.

Stored by the app

• Your store's domain, name, plan, currency and time zone, and the encrypted access token Shopify issues.
• The app's settings, your field map, your catalog health rules and the results of each audit (product titles and which values are missing).
• With sample tracking on: for each order that touched a sample group, the order id, name, date and amounts, the products on it, the shopper's email address and, when the order has a customer account, the customer id; and the journey the app derived from those orders.
• With Klaviyo connected: the encrypted Klaviyo tokens and a log of the events sent.
• The name and email address of staff who open the app, for support and onboarding email.

Sent elsewhere

Nothing leaves the app unless you connect Klaviyo, and then only the sample journey events described in Connect Klaviyo. The storefront blocks make no request that carries shopper data; they add items to your store's own cart.

Permissions

The app reads products and writes the values it keeps on them, reads orders for sample tracking, and writes customer tags. It never edits your theme files.

Deletion

Uninstalling revokes the app's access and deletes its stored sessions at once. Shopify then sends the store data erasure request on its schedule and the app deletes everything it holds for the store. A customer data erasure request (for example after a GDPR request to your store) deletes that shopper's journeys, orders and Klaviyo log entries, matched by customer id and email address. Write to hello@conspireagency.com for anything else.