Privacy Policy

Tile & Paint Calculator (“the app”) is built and operated by Conspire, a Shopify development company. The app adds tile and paint buy boxes and spec rows to a store’s product pages, checks the catalog for missing values, and tracks which shoppers ordered a sample and later came back for the full size. This policy explains what information the app collects when a store installs it, how that information is used, and the choices stores and their customers have.

When you install the app, we collect and store:

• Store information - your store domain, store name, plan, currency and time zone that Shopify shares with apps, plus the API access token that lets the app read your products, read your orders and write customer tags. Access tokens are stored encrypted.
• Product values - coverage per box, pieces per box, tile dimensions, coverage per gallon, container sizes and the linked sample product. These are saved on your products in Shopify as metafields; the app stores its settings, your catalog health rules and the results of each audit (product titles and which values are missing).
• Sample journeys - when sample tracking is on, for each order that includes a sample or a matching full-size product: the order id, name, date and amounts, the products on it, the customer’s email address and, when the order has a customer account, the customer id. The app uses these to tell that a full-size order followed a sample, and to write three tags on the customer record.
• Klaviyo connection - if you connect Klaviyo, the access and refresh tokens Klaviyo issues (stored encrypted) and a log of the events sent, which includes the customer’s email address and the event properties.
• Staff account details - the name and email address of staff members who open the app in the Shopify admin, used for support and onboarding email.
• Usage events - which pages of the app are used and error reports, so we can fix problems and improve the product.

The buy boxes and spec rows run in the shopper’s browser and add products to the store’s own cart. The only request they make to our servers is a one-time notice that a block rendered, which carries no shopper information. The app sets no cookies on the storefront and does not track shoppers across stores.

• Showing the buy boxes and spec rows on your product pages, and listing the products that are missing a value or a sample.
• Tracking sample journeys so you can see how many shoppers who ordered a sample came back for the full size, tagging those customers in Shopify, and, when you connect Klaviyo, sending the journey events to your Klaviyo account so your own flows can follow up. The app sends no email or SMS itself.
• Support and aggregate product analytics.

We do not sell or rent store or customer data, and we do not use your customers’ personal information for advertising.

We rely on a small number of infrastructure providers to run the app, each processing data only on our instructions: Vercel and Cloudflare (hosting and networking), Neon (database), Upstash (cache), Trigger.dev (background jobs), Resend (transactional email), Sentry (error monitoring), Mixpanel (aggregate product analytics), and Intercom (support chat on this website and in the app admin). Klaviyo receives data only when you connect it, and only the sample journey events described above.

Data is retained while the app is installed. When you uninstall, the app’s access to your store is revoked immediately and stored sessions are deleted. We honor Shopify’s mandatory privacy webhooks: customer data requests, customer data erasure (the customer’s sample journeys, orders and Klaviyo log entries are deleted, matched by customer id and email address), and shop data erasure (everything stored for the store is deleted) are processed automatically on the schedule Shopify defines. The values saved on your products are Shopify metafields and stay in your store under your control.

You can also request deletion at any time by emailing hello@conspireagency.com.

All data is encrypted in transit over HTTPS and encrypted at rest by our database provider. Shopify and Klaviyo access tokens are additionally encrypted at the application level before storage. Access to production systems is limited to the small team that operates the app.

This documentation site does not require an account. With your consent (the cookie banner, changeable at any time via “Cookie settings” in the footer) it loads the Meta Pixel, which sets advertising cookies so we can measure our ads and show relevant ads on Facebook and Instagram; nothing loads if you decline or your browser sends a Global Privacy Control signal. The support chat widget (Intercom) sets its own functional cookies when you use it.

If we make material changes to this policy we will update this page and the effective date above. Questions and privacy requests: hello@conspireagency.com · Conspire LLC, 550 West B St, Floor 4 #0318, San Diego, CA 92101, US.