Payment reminders

Payment reminders follow up on invoices so you don't have to. When you send a draft order invoice and it stays unpaid, the app emails the customer reminders on a schedule you control.

How reminders work

• Reminders apply to draft orders whose invoice has been sent but not yet paid.
• Each reminder is scheduled relative to when the invoice was sent (for example 7, 14, and 30 days later).
• The reminder email uses the same Shopify email template as draft order invoices, so it matches the emails your store already sends and contains the customer's secure payment link.
• Reminders stop automatically once the invoice is paid (the draft order completes) or the draft order is deleted.

Configuring reminders

Reminder settings live on the app's dashboard:

1. Open the app in your Shopify admin.
2. In the Email reminders section, activate or deactivate reminders for your store.
3. Choose which follow-up days to send reminders on (7, 14, and 30 days).
4. Save your changes.

Reminders are enabled with a sensible default schedule when you install the app, so unpaid invoices are followed up on even if you never touch the settings.

Tracking reminder emails

Every reminder is recorded in the app's email log, alongside the original invoice email. For each draft order you can see:

• which emails were sent, to whom, and when
• delivery status, including failures and bounces
• whether the customer opened the email or clicked through

Open a draft order inside the app to view its full email history.